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Program Manager

Reports to:  Executive Director


The Program Manager is responsible for the day-to-day operations of the shelter program and 24-hour crisis hotline, as well as ensuring the delivery of ethical, appropriate, and professional services to shelter, hotline, and outreach clients.  This position is responsible for supervising and training shelter staff, volunteers, and student interns/workers, as well as the outreach/court advocate in regards to shelter services.  This position is also responsible for grant management as related to direct services. The Program Manager will work closely with the Executive Director to ensure agency goals are being achieved. In addition, this position oversees the maintenance, repairs, and cleanliness of the shelter facility, oversees client and respective staff activities, and ensures accurate and timely documentation of services provided.


Essential Responsibilities:


 • Supervising and training shelter, outreach staff, and interns/volunteers; Providing on-going training opportunities for staff

 • Provide regular individual supervision to advocacy staff and interns

 • Supervising on-call staff when participating in on-call rotation and be available for on-call staff and shelter staff as needed for

    emergencies and other situations that arise after hours

 • Developing, implementing, and overseeing programs within the shelter, such as intensive case management, stable housing,  financial stability, the crisis hotline, and children’s services

 • Developing and overseeing outreach services in coordination with Executive Director

 • Collaborating and networking with other agencies to obtain services and resources for clients

 • Conducting weekly case consultation with staff to ensure appropriate and timely services are provided to clients; assist staff in decision-making and problem-solving

 • Overseeing and reviewing program data in database to ensure accurate and appropriate documentation; Apricot administrator

 • Contributing to monthly, quarterly, and yearly grant reporting and applications by providing program data and narratives; responsible for certain annual OCJP and United Way reports

 • Ensuring program compliance with grants, OCJP standards, and professional ethics

 • Providing supportive services, such as individual counseling, crisis intervention, case management, advocacy, education, and support groups to shelter clients and hotline callers

 • Overseeing daily client activity to ensure that the shelter program runs smoothly, including overseeing client chores, and client adherence of shelter/agency rules and policies

 • Handling shelter program grievances and incident reports and referring them to Executive Director as required

 • Working with Facilities Committee to handle and oversee maintenance and repairs of shelter, and secure bids for contracted work; participating on other committees as assigned

 • Reporting maintenance, security, and other issues to Executive Director as required

 • Monitoring shelter spending and client assistance funds within the shelter budget

 • Overseeing shelter inventories and donations

 • Participating in and developing community awareness and speaking engagements; participating in annual fundraising campaign and events as needed

 • Other duties as needed: coordinating grocery shopping, organizing donations, cleaning vacant rooms, etc.


Knowledge, Skills and Abilities:


 • Knowledge of Domestic Violence issues

 • Counseling, crisis intervention, and communication skills

 • Cultural competency

 • Computer skills

 • Ability to remain calm under pressure

 • Ability to adapt to dynamic situations

 • Ability to work multiple tasks simultaneously

 • Ability to read, comprehend, and write task-related instructions, short correspondence, emails, memos, and reports

 • Ability to effectively present information in one-on-one and small group situations


Education and Experience:


 • Bachelor’s degree in social services field (social work, counseling, psychology, family studies) required; Master’s degree preferred

 • 5+ years’ experience working for social services agency

 • Supervisory experience

 • Experience with handling and managing confidential and sensitive information

 • Experience with program development

 • Experience working with special populations, with a preference of experience with victims of Domestic Violence


Physical Demands:


 • Ability to walk up and down stairs

 • Some bending and light lifting

 • Light cleaning of rooms

 • On-call rotation includes periodic calls during the night, which requires waking from sleep and may require coming into work during off hours

 • While performing the duties of this job, the employee is regularly required to talk or hear; use hands to handle or feel; sit, stand, walk, jog, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

 • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


Work Environment:


 • This position is stationed in the emergency shelter

 • There are possible safety risks in working in an emergency shelter. The agency provides a security system, but cannot account for all risks involved in domestic violence work.

 • May have frequent interruptions throughout the day

 • May need to change tasks rapidly and juggle several tasks at once


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