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Safehouse Advocate

Reports To: Executive Director


The safehouse advocate provides coverage of the safehouse programs by overseeing client activity, providing direct client services, answering the hotline and maintaining a safe, clean and functional safehouse facility. Essential duties for direct client services include providing counseling and supportive services, completing intakes and providing trauma-informed case management. The safehouse advocate may also supervise and train assigned volunteers and/ or student workers. In addition, this position will carry out other duties as required to maintain the daily operations of the safehouse.


Essential Responsibilities:


•  Providing supportive services, such as intakes, individual counseling, crisis intervention, case management, advocacy and support

   to safehouse clients and hotline callers and participating in the on-call rotation


•  Providing opportunities for clients to accomplish individualized goals through weekly individual case management appointments with assigned clients


•  Providing education and information related to domestic violence topics such as the cycle of violence, power and control, etc. with individuals and groups


•  Providing advocacy on behalf of clients by contacting resources as needed and encouraging and teaching clients to advocate for themselves


•  Providing up to date information and referrals to clients so they can access appropriate resources


•  Networking with community agencies and individuals to obtain services and resources for clients


•  Working within a team environment with other staff to assist clients with wrap-around services


•  Encouraging clients to use self-determination and allowing them to make their own informed decisions


•  Reporting maintenance, security and other issues to supervisor as soon as possible


•  Supervising and training volunteers and/or students as assigned


•  Other duties as needed: grocery shopping, documenting and organizing donations,

    cleaning vacant rooms, etc.


Primary Objectives:


•  Complete intakes and departures, and answer hotline calls


•  Accurate and timely documentation in agency database and client files, including

   agency forms and daily activity with clients


•  Create individualized case management plans with clients and provide information and referrals to clients utilizing

   trauma-informed care


•  Complete data tracking documentation for United Way and OCJP grant reporting Consistently follow agency and safehouse    policies, procedures and protocol


•  Provide positive and appropriate services to clients based on client feedback


•  Maintain current knowledge of community resources


Knowledge, Skills and Abilities:


•  Knowledge of Domestic Violence issues


•  Cultural competency


•  Bi-lingual (Spanish speaking) skills preferred, with ability to translate accurately

   without personal interpretation


•  Computer skills


•  Ability to stay calm and handle crisis situations when they arise


Education and Experience:


•  Bachelor’s degree in social service field preferred (social work, psychology, counseling, family studies, etc.)


•  Experience working with special populations/issues


•  Experience working with confidential and sensitive information


Physical Demands:


•  Some bending and light lifting


•  Light cleaning of rooms


•  On-call rotation includes periodic calls during the night, which require waking from sleep and may require coming into work during off hours


Work Environment:


•  This position is stationed in the emergency shelter


•  There are possible safety risks in working in an emergency shelter. The agency provides a security system, but cannot account for all risks involved in domestic violence work.


•  May have frequent interruptions throughout the day


•  May need to change tasks rapidly and juggle several task at once


Scheduled Shift:


•  Monday– Friday


•  8 hours per day – 40 hours per week


•  Schedule may change as safehouse needs change

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