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PT Weekend Safehouse Advocate

Job Description


Reports To: Program Manager


The safehouse advocate provides coverage of the safehouse programs by overseeing client activity, providing direct client services, answering the hotline and maintaining a safe, clean and functional safehouse facility. Essential duties for direct client services include providing counseling and supportive services, completing intakes and providing case management. The safehouse advocate may also supervise and train assigned volunteers and/or student workers. In addition, this position will carry out other duties as required to maintain the daily operations of the safehouse.


Essential Responsibilities:


•  Providing supportive services, such as intakes, individual counseling, crisis intervention, case management, advocacy and support to safehouse clients and hotline callers and participating in the on-call rotation


•  Providing opportunities for clients to accomplish individualized goals through weekly individual case management appointments with assigned clients


•  Providing education and information related to domestic violence topics such as the cycle of violence, power and control, etc. with individuals and groups


•  Providing advocacy on behalf of clients by contacting resources as needed and encouraging and teaching clients to advocate for themselves


•  Providing up to date information and referrals to clients so they can access appropriate resources


•  Networking with community agencies and individuals to obtain services and resources for clients


•  Encouraging clients to use self-determination and allowing them to make their own informed decisions


•  Reporting maintenance, security and other issues to supervisor as soon as possible Supervising and training volunteers and/or students as assigned


•  Other duties as needed: grocery shopping, documenting and organizing donations, cleaning vacant rooms, etc.


Primary Objectives:


•  Complete intakes and departures, and answer hotline calls


•  Accurate and timely documentation in agency database and client files, including agency forms and daily activity with clients


•  Create individualized case management plans with clients and provide information and referrals to clients


•  Complete data tracking documentation for United Way and OCJP grant reporting


•  Consistently follow agency and safehouse policies, procedures and protocol Provide positive and appropriate services to clients based on client feedback


•  Maintain current knowledge of community resources


Knowledge, Skills and Abilities:


•  Knowledge of Domestic Violence issues Cultural competency


•  Bi-lingual (Spanish speaking) skills preferred, with ability to translate accurately without personal interpretation


•  Computer skills


•  Ability to stay calm and handle crisis situations when they arise


Education and Experience:


•  Bachelor’s degree in social service field preferred (social work, psychology, counseling, family studies, etc.)


•  Experience working with special populations/issues


•  Experience working with confidential and sensitive information


Physical Demands:


•  Ability to walk up and down stairs


•  Light cleaning of rooms


•  Some bending and light lifting


•  On-call rotation includes periodic calls during the night, which require waking from sleep and may require coming into work during off hours


Work Environment:


•  This position is stationed in the emergency shelter


•  There are possible safety risks in working in an emergency shelter. The agency provides a security system, but can’t account for all  risks involved in domestic violence work.


•  May have frequent interruptions throughout the day


•  May need to change tasks rapidly and juggle several tasks at once


Scheduled Shift:


•  Saturday-Sunday


•  Weekly Case Consult and Staff Meetings TBD


•  9 hours per day (2 Hours for Meetings) – 20 hours per week


•  Schedule may change as safehouse needs change


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